Current Policies

Thank you so much for choosing me to capture these special memories for you. Please take a moment to read over the following as you will have many questions answered and understand how our session moves forth from here.

Copyright Information

All images are copyrighted by photographer, Kristi Hedberg. It is illegal and unlawful to scan, copy or reproduce Kristi Hedberg’s work in any manner or medium unless you have purchased digital images from Kristi Hedberg Photography and have express written permission to do so. Copyright always remains with the photographer, but when purchasing digital files, printing rights are granted.
Thank you for respecting Kristi’s work by choosing not to reproduce her images without such permission.

Retainer Fee

A non refundable session fee of $200 for up to 4 people and $25 per person thereafter serves to save the date for your session. An exact date for your session cannot be saved until this payment is received, and is due upon booking the appointment. This fee covers time and talent only and serves to secure your session date and current prices. Your gallery expires 10 days after the proofing gallery is posted and all images or products must be ordered in this 10 day period or a $30 fee will be assessed to repost the gallery. Images and products are sold separately. If a session must be rescheduled, the session fee can be applied to a future session scheduled within 6 months.

Reschedules

Reschedules due to illness are certainly understandable. I would never want to photograph someone who was not feeling 100%. If someone becomes ill, please call as soon as possible to reschedule. I maintain the right to reschedule if needed due to inclement weather, illness, emergency, etc. Requests for rescheduling or re-shoots are granted only at my discretion.

Before Your Session

Please have everyone dressed and ready to go for the session, as I normally schedule to make the most of the best natural light. I will take a bit of time to get to know small children before actually picking up the camera, so being prepared on time is important. Another thing to remember is to not make a huge deal out of “You’re getting your picture taken today!” We want the session to be fun and capture natural emotions and expressions.

Exclusive Photographer

Please do not bring your own camera, camcorder or other recording device to the session. More than one camera can prove to be distracting to the process. (Births being the obvious exception to this rule)

Proofing and Ordering

I offer the ability to order from the comfort of your own home and your own time or an in person proofing session, again, at your home, or in my office. Products available will either be shown at your session or at the proofing session. Images of products are also available on my website. It is very helpful if orders are placed in a timely manner as I schedule other sessions accordingly. Each session takes a specific amount of time from start to finish, including the process of ordering, so sticking to the ordering timelines makes everyone have a better experience. All orders must be paid in full before any prints or products will be ordered.

Design Work

If you purchase items that require design work ( cards, albums books, canvases) I will consult you first to get your input on the images, colors, text, etc for the design. try to be as specific as possible. I will then create a design doing my best to incorporate your requests. You can make up to three small changes to that design ( change a color, text, change an image). Additional changes will be billed at $55 per hour. Again, I will inform you of any charges before the work is begun. Once the changes are made, charges apply regardless of whether or not the final product is purchased. Any design work that is not approved within a three month time period but which has been paid in full, will be ordered as shown. There is a great deal of time and planning that goes into layouts, so adding, deleting or moving around specific images can be quite complicated and time consuming and may affect several aspects of the overall design.

Final Prints

Your final print order will be delivered approximately 3 – 6 weeks after the ordering session is complete. Certain custom items understandably take a longer time to receive.

Reprints

All ordered images will be kept on file for six months after your initial order. All non ordered images will be deleted from my storage system as image files require tremendous amounts of space to maintain. I do not guarantee that images will be kept, as digital storage is often a fickle medium, but every effort will be made via multiple methods of backups to retain ordered images.
Reprints require a $75 minimum purchase

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